Warranty Policy.
ZUNEEC · WARRANTY Version 2.0 · updated 8 October 2026
Top things to know
- Each item you buy from Zuneec is covered for 12 months from delivery against manufacturing faults.
- A claim always starts with one email to us.
- Hold on to your order ID or invoice.
01 Covered
Faults in parts or build quality that show up with normal use inside 12 months of delivery. Think of earbuds that will not charge, a watch that will not turn on, or a case latch that gives up without being knocked.
02 Not covered
- Cracks, dents, bent pins, broken screens and other physical damage.
- Water or dust getting in beyond what the product is rated for.
- Falls, accidents, misuse, voltage spikes or the wrong charger.
- Repairs, opening or changes by anyone not authorised.
- Everyday wear: scuffs, and batteries slowly holding less charge with age.
- Missing accessories, or a claim with no proof of purchase.
03 Claiming
- Email support@zuneec.com with the order ID, the product and a quick photo or clip showing the fault.
- We answer inside 24 hours, sometimes with a simple fix to try first.
- If it is covered, we book a collection. For another brand’s product we may send the claim to that brand’s authorised service centre and stay with you through it.
- The item is repaired or swapped. When neither can be done, you get back what you paid.
04 How long it takes
Usually 7–10 business days from the moment the item reaches us or the service centre, with an email update at every stage.
05 When a claim is turned down
We explain what we found and ship the item back. If a paid repair is an option, you hear the price first and nothing happens without your yes.
06 Faults on day one
Arrived broken, wrong or short of a part? That is handled under the Returns, Replacement & Refund Policy; just reach us within 7 days of delivery.
07 The law is on your side
Nothing here reduces the rights the Consumer Protection Act, 2019 gives you. This warranty sits on top of them.
Need a hand? Drop a line to support@zuneec.com whenever it suits you. Someone from Team Zuneec gets back to you within 24 hours.
Zuneec · 226, Boman Marg, Bellasis Road, Madanpura, Mumbai, Maharashtra 400008, India · support@zuneec.com