Terms & Conditions.
ZUNEEC · TERMS Version 2.0 · updated 8 October 2026
Top things to know
- Prices are in rupees with GST built in, and delivery is free.
- Your order becomes final when it ships.
- We sell for personal use, and your consumer rights always come first.
01 The basics
zuneec.com trades as Zuneec from 226, Boman Marg, Bellasis Road, Madanpura, Mumbai, Maharashtra 400008, India. In these terms, “Zuneec”, “we” and “us” mean the store; “you” means whoever browses or buys. Using the site or ordering means you accept these terms, along with the Shipping Policy, the Returns, Replacement & Refund Policy, the Warranty Policy and the Privacy Policy.
02 Buying from us
You need to be at least 18 and legally able to sign a contract in India.
03 What we sell
Two kinds of products: our own Zuneec range, like camera battery cases and phone accessories, and products from other brands, which reach you new and in their original packaging (more in the Brand Disclaimer). Listings are checked with care, though screen colours vary and specifications can change slightly.
04 Pricing
- Every price is in Indian Rupees with GST already included.
- Delivery is free and cash on delivery carries no fee.
- Online-payment offers, when running, are applied at checkout.
- A price that is plainly a mistake lets us call the order off and return every rupee you paid.
05 Paying
Online — UPI, debit or credit card, net banking or a wallet, through our secure checkout
Partial COD — ₹50 online to confirm, the balance in cash at delivery; the ₹50 is counted towards your total
Zuneec staff will never request an OTP, UPI PIN, card PIN or CVV, and will never ask you to pay anywhere but the zuneec.com checkout.
06 When an order is final
Your order is a request to buy, and it becomes a sale when we ship it. We can turn down or cancel an order when stock runs dry, the PIN code is out of reach, a listing is wrong, payment cannot be checked or fraud is suspected; any money paid comes back to you. Quantities may be capped, and orders that look like reselling may be cancelled.
07 Delivery, returns and warranty in one line
Free delivery across India, a 7-day replacement or refund for damaged or wrong items, and 12 months of warranty on everything; the linked policies hold the detail.
08 Fair use of the site
No illegal activity, fake orders, attempts to break into the site or someone else’s account, malicious code, scraping our content for business use, or misleading or abusive reviews.
09 Who owns what
The Zuneec name and logo, the site design, and the words and pictures we created are ours. Names and logos of other companies stay theirs; we mention them only to say what a product is or what it works with.
10 Reviews
Write reviews from your own experience, and keep them honest. Posting one lets us feature it, with any photo or video, on zuneec.com and our social pages. We never reword a review to change what it says.
11 Limits of liability
To the extent the law permits, we do not answer for indirect or knock-on losses, and any claim about an order is capped at what was paid for it. Delays caused by things beyond our control are not our responsibility. None of this takes away rights you hold under the Consumer Protection Act, 2019.
12 Disputes
Indian law governs these terms. Email us first; most problems are fixed in a reply or two. Subject to your consumer rights, courts in Mumbai, Maharashtra will hear any dispute.
13 Updates
These terms may be revised. Your order follows whichever version is live on this page when you place it.
14 Grievance redressal
Grievance Officer — Grievance Officer, Zuneec
Write to — support@zuneec.com, with “Grievance” in the subject
Post — 226, Boman Marg, Bellasis Road, Madanpura, Mumbai, Maharashtra 400008, India
Every grievance gets a reply confirming receipt inside 48 hours and a resolution inside one month (Consumer Protection (E-Commerce) Rules, 2020). If you are still unhappy after that, the National Consumer Helpline is on 1915 and at consumerhelpline.gov.in, and you may approach a consumer commission under the Consumer Protection Act, 2019.
Need a hand? Drop a line to support@zuneec.com whenever it suits you. Someone from Team Zuneec gets back to you within 24 hours.
Zuneec · 226, Boman Marg, Bellasis Road, Madanpura, Mumbai, Maharashtra 400008, India · support@zuneec.com