Returns, Replacement & Refund Policy.
ZUNEEC · RETURNS Version 2.0 · updated 8 October 2026
Top things to know
- Damaged or wrong item? You have 7 days from delivery to tell us.
- Once we approve it, the courier collects it from you for free.
- Your refund goes out 1–2 business days after the item is back with us.
01 What qualifies
Let us know within 7 days of delivery when:
- the item turned up damaged: cracked, broken, dented, or dead the first time you switch it on;
- the item is not what you ordered: another model, colour or compatibility option;
- something shown in the box contents is missing.
Trouble that starts after those 7 days falls under the Warranty Policy.
02 What does not qualify
- You changed your mind, or the item matches its listing but is not to your taste.
- The 7-day window has passed.
- The damage happened after delivery: a fall, a spill or rough use.
- The box, accessories, freebies or invoice are not sent back with it.
- Someone other than Zuneec or an authorised service centre has opened or repaired it.
03 Raising a request
- Email support@zuneec.com with your order ID, which item it is and what is wrong.
- Add photos and, if you have it, the unboxing video. Missing-item claims normally need that video.
- Expect our reply inside 24 hours. After approval we schedule a free collection.
- No reverse pickup at your PIN code? Courier it to us and we pay you back the fair courier cost on seeing the receipt.
04 When it reaches us
Our team checks the item against your request. Problem confirmed: replacement or refund goes ahead. Problem not found: you get our findings in writing and the item comes back to you, shipping on us.
05 Replacements
Replacements are free and leave us 1–2 business days after your returned item arrives. If that exact item or option has sold out, you get a full refund instead.
06 Refunds
We release an approved refund 1–2 business days after the item lands with us. The time it takes to show up depends on how you paid:
UPI — to the same UPI ID, typically 1–3 working days
Card, net banking or wallet — to the same account or card, typically 5–7 working days
Partial COD — the ₹50 returns to the method you paid it with, and the cash part goes to a bank account or UPI ID you send us; cash refunds are not possible
Delivery was free, so no shipping cost is held back from your refund.
07 Cancellations
Not yet dispatched — email your order ID; we cancel at no cost and return everything, the ₹50 advance included
Already dispatched — it can no longer be cancelled. Turn away a prepaid parcel and you are refunded in full when it gets back to us. Turn away a partial COD parcel and the ₹50 advance is kept, since it pays for the return trip
Cancelled by us — for reasons such as no stock, an unserviceable PIN code, a pricing mistake or a payment we cannot confirm; you get back the whole amount, the ₹50 included
08 Payment glitches
Charged but no order? Charged twice? Banks normally reverse these on their own inside 5–7 working days. If yours does not, send us the transaction reference and we will chase it with you.
09 Grievance redressal
Grievance Officer — Grievance Officer, Zuneec
Write to — support@zuneec.com, with “Grievance” in the subject
Post — 226, Boman Marg, Bellasis Road, Madanpura, Mumbai, Maharashtra 400008, India
Every grievance gets a reply confirming receipt inside 48 hours and a resolution inside one month (Consumer Protection (E-Commerce) Rules, 2020). If you are still unhappy after that, the National Consumer Helpline is on 1915 and at consumerhelpline.gov.in, and you may approach a consumer commission under the Consumer Protection Act, 2019.
Need a hand? Drop a line to support@zuneec.com whenever it suits you. Someone from Team Zuneec gets back to you within 24 hours.
Zuneec · 226, Boman Marg, Bellasis Road, Madanpura, Mumbai, Maharashtra 400008, India · support@zuneec.com